Terms & Conditions

NAKEDDOG.CO.UK TERMS AND CONDITIONS

Natural Dog Food Direct, trading as NakedDog (hereinafter "NakedDog", "we", "us", "our") a company registered in England, Company Number: 10856002. Registered Office at Natural Dog Food Direct, Grove Lane, Elmswell, Bury St Edmunds, Suffolk, IP30 9HN. 

ACCEPTANCE OF TERMS

By using the NakedDog website and/or placing an order, you are accepting the terms and conditions set out below. Our Terms and Conditions are subject to and governed by English law. Your use of our website binds you to the jurisdiction of the English courts. Your statutory rights are not affected by this.

PRICING

All our pricing is shown in Pounds Sterling (£) and where applicable, includes VAT at the current rate of 20%.

CONTRACT

Any contract made by the customer with NakedDog in respect of the purchase of products shown on our website, will only deem to be in effect once the order has been accepted, processed, and dispatched. This does not in any way affect the customer’s statutory rights.

ORDER CANCELLATION AND REFUND

NakedDog reserves the right to cancel or refuse orders without prior notification. Should any such order be cancelled or refused, and if monies have been received, a full refund will be given within 14 days. You, as the customer, also have a period of 24 hours, prior to dispatch, in which to cancel the order for any reason. If you cancel the order within this time frame, any payments made by you to NakedDog will be refunded in full, within 14 days.


AVAILABILITY AND DELIVERY

The availability and pricing of items shown on our website are subject to change without notice. The customer will be charged at the price shown on our website at the time of purchase. We offer free delivery on orders over 5 kg, and we reserve the right to replace out of stock items with those of a similar cost or type.

DELIVERY


We use DPD to deliver all frozen online orders.


Delivery Service

 

  • We deliver Monday to Saturday.
  • Free next day delivery is available on orders placed before 12:00pm.
  • Orders placed after 12:00pm will be dispatched on the next available working day, unless a specific delivery date is requested at checkout.
  • Deliveries to some remote areas of the UK, including parts of the Scottish Highlands and Islands, are sent using DPD's two-day service. If you live in a remote area, we recommend ordering earlier in the week to avoid your parcel being held over the weekend.


While we aim to deliver your order on your scheduled delivery date, delays can occasionally occur due to circumstances beyond our control. If we become aware of any significant delay, we will do our best to keep you informed.


During periods of warmer weather (typically above 25°C), orders may be packed with dry ice to help maintain a safe temperature during transit. Dry ice naturally evaporates during delivery and may no longer be visible when your parcel arrives.


We reserve the right to delay the dispatch of orders where extreme weather conditions or other circumstances beyond our control may affect the safe transportation of frozen goods. If this happens, we will contact you as soon as possible to arrange an alternative dispatch date.


Changing Your Delivery Date


If you need to change your delivery date, please contact our Customer Service team before your order has been dispatched. Once an order has been dispatched, we are unable to amend the delivery date.


Any delivery changes requested directly with DPD after dispatch are made at the customer's own risk. DPD do not provide frozen storage facilities, and changing the delivery date may result in the parcel remaining within their network beyond the intended delivery date. If this causes the food to thaw or perish, we are unable to offer a refund or replacement.


Receiving Your Order


Please ensure someone is available to receive your order on the scheduled delivery date. If you are unavailable, we recommend selecting a safe place via the DPD app so your parcel can still be delivered on the original delivery date.


If your order arrives and the food is still cold to the touch, it is safe to refreeze. If the food has completely thawed and is no longer cold, please contact us immediately with photographs of the contents and packaging.

 

YOUR RIGHT TO CANCEL

Once your order has been accepted by us, you ‘the customer’ will have a period of 24 hours, prior to dispatch, in which (for any reason) to cancel the order. If you cancel the order within this time frame then any payments made by you to NakedDog will be refunded in full, within 14 days of your payment being made to us.

REFUND(S)

NakedDog has a policy to replace your order should our products arrive in an unsatisfactory condition, or, if for any reason, you are not entirely happy with what you have received.

PAYMENT

Payment for goods is accepted, online, by Credit or Debit cards. NakedDog operates a secure environment for all card payments. Pounds Sterling (£) is the only currency that we accept, for payment of goods. Credit/Debit card details are not stored in any of our systems, neither do we share customer details with any 3rd parties.

COPYRIGHT AND TRADEMARK

Contents of these WEB pages, which includes pictures, designs, logos, photographs, written text and other materials) remain the copyright and registered trademark of NakedDog or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

PRIVACY

Users of our website accept our Privacy Policy.

Any questions in respect of our Terms & Conditions should be directed to;

Natural Dog Food Direct
Grove Lane, Elmswell
Bury St Edmunds
Suffolk
IP30 9HN